Panhandle Pet Cleanup – Terms & Conditions
Last Updated: 11/16/2025

Welcome to Panhandle Pet Cleanup (“we,” “our,” “us”). By using our website, booking services, or submitting a lead form, you agree to the following Terms & Conditions:

Panhandle Pet Cleanup provides:

• Residential pet waste removal
• Commercial pet waste removal
• Pet waste station maintenance
• Dog park cleaning
• Sanitizing & deodorizing treatments (Wysiwash)
• One-time, weekly, bi-weekly, bi-monthly and monthly services

We reserve the right to update or modify service offerings at any time.

To ensure proper service, customers must:

• Provide safe, unobstructed access to the yard
• Ensure all dogs are indoors or securely restrained
• Remove excessive debris or obstacles that prevent walking
• Notify us of aggressive pets, locked gates, broken latches, or hazards
• Maintain outdoor lighting for evening service (if applicable)

If we cannot access the yard or feel unsafe, the visit may be skipped and billed.

• Payments follow a pre-payment model and billed monthly on the 1st of the month (example, for the month of December, payment is due on the 1st of December)
• Accepted payment methods include: Apple Pay, Venmo, Cash App, Cash or other approved processors
• Late payments may result in paused service
• Pricing may vary based on number of dogs, yard size, frequency, or distance
• Any fee changes will be communicated in advance.

We work in most weather conditions except:

• Lightning
• Severe storms
• Flooded yards
• Unsafe travel conditions

If weather prevents service, we may:

• Reschedule within a reasonable timeframe
• Skip the visit without charge
• Complete a double cleanup on the next visit (fee may apply depending on waste volume)

Heavy accumulation (first-time cleanups, multiple dogs, neglected yards) may incur an additional one-time cleanup fee.
Customers will be notified before extra charges apply.

We offer a 100% Satisfaction Guarantee.
If you feel an area was missed, contact us within 24 hours and we will return at no additional cost.

While we take great care on your property:

• We are not responsible for damage caused by yard hazards (holes, tools, rocks, toys, landscape issues)
• We are not liable for animal waste left unseen in tall grass, leaves, or overgrown areas
• We are not responsible for injuries caused by unsafe pets, aggressive animals, or unsecured fences

You may cancel your service at any time with proper notice (see Refund & Cancellation Policy below).  If you cancel after a yard accumulates waste, a first-time cleanup fee may be required if you reinstate service.

Commercial properties (apartments, dog parks, HOAs) may require an onsite walk-through and signed service agreement before start of services.

We may refuse or discontinue service for:

• Repeated unsafe conditions
• Nonpayment
• Excessively neglected yards
• Aggressive animals
• Harassment or inappropriate conduct

Panhandle Pet Cleanup is not responsible for:

• Illnesses or diseases contracted from existing pet waste or contaminated surfaces
• Damage caused by existing landscape conditions
• Issues arising from non-disclosed hazards or aggressive pets

These Terms & Conditions follow Florida state law.